FAQs
Find helpful information about ordering, shipping, returns, sizing and product care.
Shipping & Delivery
All UK parcels are currently sent using Royal Mail Tracked 48, so you can keep an eye on your order and know when it’s on the way.
Yes, we currently offer international shipping to Europe and the United States.
Shipping options and delivery estimates vary depending on your location, parcel weight, and the service selected at checkout.
Please note that delivery times are estimates and may vary due to customs, local postal delays, busy periods, or bank holidays.
Each item is made/packed with care. Once your order has been dispatched, Royal Mail Tracked 48 usually aims to deliver within 2 working days. Please allow a little extra time during busy periods, bank holidays, or seasonal peaks.
Yes. Once your parcel has been dispatched, you will receive tracking details so you can follow your order’s journey.
If your parcel is returned due to an incorrect address, failed delivery, refusal, or not being collected, we’ll contact you to arrange redelivery.
Please note that additional postage costs will apply before the order can be resent.
Returns & Exchanges
Each item is printed to order especially for you, so we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or no longer wanting the item.
Please check the size guide and product details carefully before placing your order.
This does not affect your statutory rights. If your item arrives faulty, damaged, incorrect, or not as described, please contact us and we’ll be happy to help put it right.
If there is a problem with your order, please contact us within 14 days of receiving your parcel with your order number and clear photos of the issue.
If the item is confirmed as faulty, damaged, incorrect, or not as described, we will arrange a replacement or refund where appropriate.
Please contact us as soon as possible on [email protected] after placing your order.
We’ll always try to help, but if your order has already been processed, printed, packed, or dispatched, we may not be able to cancel or make changes.
As each item is printed to order, we cannot offer size exchanges unless the item supplied is faulty or incorrect.
Please check the size guide before ordering. If your child is between sizes, we usually recommend sizing up for a more relaxed fit.
Products & Sizing
Yes. Our products are printed to order, which means each item is made especially for you once your order has been placed.
This helps reduce waste and allows us to offer a lovely range of designs.
To keep your item looking its best, wash inside out at 30°C. Do not bleach. Avoid tumble drying where possible, and do not iron directly over the print.
Please check the size guide on the product page before ordering. If your child is between sizes, we usually recommend sizing up for a more comfortable fit.
We do our best to show colours as accurately as possible, but colours may vary slightly due to screen settings, lighting, and garment batches.
Payments
Payments are securely processed through our website checkout. Available payment options include debit/credit cards, PayPal, Apple Pay, Google Pay, or Klarna.
Any applicable taxes will be calculated and shown at checkout where required.
Help & Contact
You can contact us at [email protected].
Please include your order number so we can help as quickly as possible.
Please include your order number, a brief description of the issue, and clear photos if your item is faulty, damaged, or incorrect.
We can then help you find a solution ASAP.