Last updated: 20/05/2026
We hope you love your Goose & Clover order. Please read our returns policy carefully before placing an order.
Made-to-order items
Many of our products are made to order, which means they are professionally produced especially for you once your order has been placed.
Because these items are created specifically for each customer, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or unwanted items, unless the item is faulty, damaged, incorrect, or not as described.
Please check product descriptions, colours and sizing carefully before placing your order.
Personalised or customised items
Where an item is personalised, customised, made to your specification, or otherwise clearly created especially for you, we are unable to accept returns or exchanges unless the item is faulty, damaged, incorrect, or not as described.
Please ensure any personalisation details are entered correctly before completing your order.
Standard non-personalised items
For standard non-personalised items, UK customers may have a legal right to cancel an online order within 14 days of receiving it.
To request a cancellation or return, please contact us within 14 days of delivery at [email protected]. After notifying us, you must return the item within 14 days.
Returned items must be unused, unworn, unwashed, and in their original condition.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, incorrect, or not as described, please contact us within 14 days of receiving your order with:
Your order number
A brief description of the issue
Clear photos of the item, print, fault and packaging where relevant
Once reviewed, we will arrange a suitable resolution, which may include a replacement or refund.
Size exchanges
Please check the size guide carefully before ordering.
As many of our items are made to order, we cannot usually offer size exchanges unless the item supplied is faulty or incorrect.
For standard non-personalised items, please contact us and we will let you know whether an exchange or return is possible.
How to request a return
To request a return, please contact us at:
Email: [email protected]
Please do not send any items back without contacting us first. We will confirm the correct return address and instructions.
Items sent to the wrong address may not be received or processed.
Return postage
Unless the item is faulty, damaged, incorrect, or not as described, the customer is responsible for return postage.
We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost in transit.
Refunds
Once your return has been received and checked, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Refunds usually take 5–10 working days to appear, depending on your bank or payment provider.
Original delivery costs may not be refunded unless required by law or unless the full order is returned under your cancellation rights.
Returned to sender parcels
If your parcel is returned to sender due to an incorrect address, failed delivery, refusal, unpaid customs fees, or not being collected, we will contact you to arrange redelivery.
Additional postage costs will need to be paid before the parcel can be resent.
Your statutory rights
Nothing in this policy affects your statutory rights. You are entitled to receive goods that are as described, fit for purpose and of satisfactory quality.